Last Updated: February 14, 2026

These Terms and Conditions (“Terms”) govern your use of getcrystalizedagency.com (the “Site”) and any services provided by Get Crystalized Agency LLC (“Company,” “we,” “us,” or “our”).

By accessing this Site or engaging our services, you agree to these Terms.

1. Scope of Services

Services provided by Get Crystalized Agency are defined in the applicable proposal, agreement, invoice, or written scope provided to you (collectively, the “Services”).

No service relationship exists until an engagement has been mutually agreed upon.

2. Advisory Nature of Services

The Company provides strategic, operational, diagnostic, and systems-based advisory and implementation support.

We do not guarantee specific revenue results, business performance outcomes, or financial results.

Clients remain solely responsible for business decisions, execution, and results.

3. Intellectual Property

All proprietary methodologies, diagnostic frameworks, templates, workflows, system architectures, documentation, and processes developed by Get Crystalized Agency (“Proprietary Materials”) remain the exclusive intellectual property of the Company unless otherwise agreed in writing.

Clients are granted a limited, non-exclusive, non-transferable license to use deliverables for internal business purposes during the term of engagement.

Nothing in this Agreement transfers ownership of the Company’s proprietary methodologies or system architecture.

4. Managed Platform Environment

In certain engagements, systems may be implemented within a software instance licensed or managed by Get Crystalized Agency.

In such cases:

• The Company retains administrative control of the environment.

• Client access permissions are granted at the Company’s discretion.

• Access levels may be limited to protect system integrity and proprietary frameworks.

This structure is designed to maintain architectural consistency and system stability.

5. Client-Owned Accounts

In some engagements, systems may be implemented within software accounts owned directly by the Client.

In such cases:

• The Client retains platform ownership.

• The Company retains ownership of its Proprietary Materials and methodologies.

• Post-implementation modifications made by the Client or third parties may affect system performance and are outside the Company’s responsibility.

6. Third-Party Platforms

Services may involve third-party software platforms, including CRM, automation, analytics, or payment systems.

The Company is not responsible for service interruptions, feature changes, pricing modifications, or policy updates imposed by third-party providers.

Clients are subject to the terms and conditions of those third-party providers.

7. Payment Terms

Payment terms are defined in the applicable proposal or agreement.

Failure to remit payment when due may result in suspension or termination of Services.

8. Termination

Either party may terminate Services in accordance with the applicable agreement.

Upon termination:

• Access to Company-managed environments may be revoked.

• Client access credentials may be disabled.

• Underlying contact data may be exported where technically feasible and appropriate.

Proprietary system configurations, workflows, templates, and frameworks are not transferable unless otherwise agreed in writing.

The Company is not obligated to recreate, migrate, or transfer system architecture to third-party agencies.

9. Confidentiality

The Company agrees not to disclose confidential client information except as required to perform Services or as required by law.

This obligation survives termination of the engagement.

10. Limitation of Liability

To the fullest extent permitted by law, Get Crystalized Agency shall not be liable for indirect, incidental, consequential, or special damages arising from the use of the Site or Services.

The Company’s total liability for any claim arising out of Services shall not exceed the amount paid for the specific Services giving rise to the claim.

11. Dispute Resolution

The parties agree to attempt to resolve disputes through good faith negotiation.

If unresolved, disputes shall be resolved through binding arbitration in the State of Michigan under the rules of the American Arbitration Association.

Judgment upon the arbitration award may be entered in any court of competent jurisdiction.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Entire Agreement

These Terms, together with any applicable proposal or written agreement, constitute the entire agreement between the parties and supersede all prior understandings relating to the subject matter.

15. Amendments

The Company reserves the right to update these Terms at any time. Continued use of the Site or Services after updates constitutes acceptance of the revised Terms.

16. Contact Information

Get Crystalized Agency LLC
18421 Saratoga Boulevard

Lathrup Village, MI 48076-3331
[email protected]
(248) 988-9099